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IFP: Behavioral Cultural Intelligence

Practice Flexible, Culturally-Responsive Action

Course Summary

Intercultural fluency comes to life in behavior. In this capstone course, you'll explore Behavioral Cultural Intelligence—the capacity to act effectively across cultures. Learn essential competencies for verbal and nonverbal communication, conflict resolution, and relationship-building in diverse contexts. Develop practical strategies for flexibility and cultural responsiveness, aligning your behavior with your values and your intercultural goals.

Features & Benefits:
- Explore core behavioral competencies for intercultural success
- Practice adjusting behavior to fit cultural norms and expectations
- Learn strategies for culturally sensitive communication
- Apply behavior-based tools in real-world leadership scenarios
- Build trust, connection, and influence across cultures

Course Curriculum

Module 1: What is Behavioral CQ?
3 Lessons
- Lesson 1 - What is Behavioral CQ?
  Start
- Lesson 2 - Definition & Subdimensions
  Start
- Lesson 3 - Behavioral CQ in the IFDM
  Start
Module 2: Cultural Competencies
3 Lessons
- Lesson 1 - Terminology
  Start
- Lesson 2 - Defining Cultural Competencies
  Start
- Lesson 3 - Cultural Competencies in the IFDM & Assessments
  Start
STUDY & ASSIGNMENTS
6 Lessons
- COURSE QUIZ: Behavioral Cultural Intelligence
  Start
- VIDEO - Reading minds through body language | Lynne Franklin | TEDxNaperville
  Start
- VIDEO - 4 things all great listeners know
  Start
- VIDEO - The Art of Active Listening | The Harvard Business Review Guide
  Start
- ASSESSMENT: Intercultural Fluency Assessment
  Start
- ASSIGNMENT: Intercultural Fluency Assessment Reflection
  Start
Certification Module
4 Lessons
- Certification Capstone Instructions
  Start
- Download Instructions
  Start
- SUBMIT: CERTIFICATION CAPSTONE
  Start
- EVALUATION: Intercultural Fluency Development Evaluation
  Start
COMPLETION!
1 Lesson
- Congratulations!
  Start

Dr. Jennifer Figueroa

“A comprehensive and practical approach to intercultural development… this program has the potential to make a significant impact on global organizations, higher education, and individuals alike.”
— Dr. Virginia Richardson, Doctoral Project Chair

IFP: Behavioral Cultural Intelligence

Practice Flexible, Culturally-Responsive Action

Course Summary

Course Curriculum

Module 1: What is Behavioral CQ?

Module 2: Cultural Competencies

STUDY & ASSIGNMENTS

Certification Module

COMPLETION!

Dr. Jennifer Figueroa

“A comprehensive and practical approach to intercultural development… this program has the potential to make a significant impact on global organizations, higher education, and individuals alike.” — Dr. Virginia Richardson, Doctoral Project Chair

Course Pricing(Course is included in the Intercultural Fluency Certification Program or Intercultural Fluency Executive Coaching Program purchase).

“A comprehensive and practical approach to intercultural development… this program has the potential to make a significant impact on global organizations, higher education, and individuals alike.”
— Dr. Virginia Richardson, Doctoral Project Chair

Course Pricing
(Course is included in the Intercultural Fluency Certification Program or Intercultural Fluency Executive Coaching Program purchase).